We want to make sure that you and all other guests are provided with a quality experience which is both timely and professional.
To ensure reliable and consistent services for all of our guests, please be aware of the following booking and appointment policies.
24 Hour policy for cancellations or changes:
If you need to make any changes to your appointment, please let us know 24 hours in advance in order to avoid additional charges.
This way we are able to offer the time slot to another client and our staff can plan their day accordingly.
Missed appointments (no shows) will be charged in full to the credit card with which they were held, appointments cancelled or changed within the
24-hour window are considered late cancellations, and you will be charged a 50% of the service. A credit card number is required to hold all reservations.
We require up to a $75 deposit from all clients for all services above $150.The deposit is non-refundable if the service is a late cancellation or a NO SHOW.
Certain services do require a 50% deposit at time of booking:
Please arrive early:
Every appointment has an allotted time period reserved for that guest, and we want you to get the most out of your appointment time. If it is your first visit,
please arrive 10-15mins before your appointment in order to complete all necessary paperwork without cutting into your session.
For all returning guests please arrive 5 to 10mins to check in and get situated.
Arriving late will cut into your appointment and may result in additional charges if your appointment has to be cancelled.
If you arrive more than 15 minutes after your appointment time, if we can not accommodate you, your appointment will be cancelled.
Out of respect we cannot cut into another guest’s appointment time to make up for your lost appointment minutes if you are late.
Spalenza Eyelash Policy
24 Hour Policy for Cancellations or Changes
If any changes need to be made to your appointment, please notify us at least 24 hours in advance to avoid additional charges. This allows us enough time to offer that time slot to another guest and notify our technicians of their new schedule so that they can plan their day accordingly. Missed appointments (NO SHOWS) will be charged in full to the credit card with which they were held; appointments canceled or changed within the 24-hour window are considered LATE CANCELLATIONS, and you will be charged 50% of the service. If we are unable to provide your service due to non-compliance of our appointment policies, it will count as a late cancellation and you will be charged accordingly. A credit card number is required to hold all reservations.
Please Arrive Early
Every appointment has an allotted time reserved especially for that guest, and we want you to get the most out of your appointment time. If it is your first visit, please arrive at least 10 to 15 minutes before your appointment start time to complete all necessary paperwork without cutting into your session time. For all returning guests, please arrive at least 5 to 10 minutes before your appointment time to check in, get situated, and be ready for your full allotted session time.
Arriving late will cut into your session time and may result in additional charges if your appointment must be cancelled. If you arrive more than 15 minutes after your appointment time, your appointment will be cancelled, and you will be charged 50% of the service fee, per our late cancellation policy. Out of respect for other guests, we cannot cut into another guest’s appointment time to make up for your lost appointment minutes if you are late.
Cell phones should be turned onto silent mode and put away to minimize distractions and potential hazards – this is especially crucial for eye and brow services, which involves the use of tweezers and adhesives around the delicate eye area, and therefore requires a great deal of focus and precision on the part of our technicians. Please be courteous and respectful of your technician’s time and work by keeping your phone on silent until you have left the session room. We reserve the right to refuse you service if you use your cell phone.
We require up to a $75 deposit from first time and recurring guests for all services which are regularly priced at $150 or above. The deposit is non-refundable and will be applied towards your service. If you No Show or Late Cancel, your deposit will be forfeited. If we are unable to provide your service due to non-compliance of our appointment policies, it will also result in a forfeiture of your deposit.
Please arrive without any eye makeup and do not curl your lashes on the day of your appointment. If possible, avoid applying mascara on the day of your appointment. If you do have mascara on, make sure to wash it off thoroughly before your appointment time and do not use an oil-based makeup remover, as leftover oil residue may result in premature shedding due to a weaker bond between the extensions and your natural lashes. Do not use waterproof mascara or eyeliner. If our technician must remove your eye makeup for you, it may cut into your session time.
If you wear contacts, please bring a contact case, as contacts should not be worn during the lash application process. Further, we recommend that you wait 12 to 24 hours after your service before wearing contacts again to minimize potential infections or irritation to the eyes.